Shipping & Returns

📦 Shipping Information

We partner with DHL to ensure fast and reliable delivery of your orders.

Shipping Options:

• Express Shipping: 1–2 working days

• Standard Shipping: 3–5 working days

You will receive a tracking number as soon as your order is dispatched. Shipping times may vary slightly based on your location and public holidays.

🔄 Return Policy

We want you to love your purchase, but if you need to make a return, we’re here to help.

Diffusers:

• Returnable within 30 days from the date of delivery

• Must be unused, in original packaging, and in resalable condition

• Products with visible damage or missing packaging will not be accepted

Fragrance Oils:

• Returnable within 14 days from the date of delivery

• Must be unopened with the factory seal under the cap intact

📬 How to Request a Return

To initiate a return, please follow these simple steps:

1. Contact us through our [Contact Form] with:

• Your order number

• The items you wish to return

2. We will respond within 1 working day with return instructions.

⏱ Return Processing Timeline

• Shipping the return: Once approved, send the items back to us (shipping costs covered by the customer)

• Transit time: Typically 3–5 working days for us to receive your return

• Refund processing: Once received, we’ll inspect and process the return within 1–3 working days

• Total time: From your first message to refund, the entire process may take 5–9 working days

💡 Additional Notes

• Refunds will be issued to the original payment method

• We do not offer exchanges at this time; please place a new order if you wish to swap an item